For order or customer service enquiries you can contact us in the following ways:
Phone: 0204-540-4753 (9am - 4.30pm Mon – Fri)
Post: Kidsbunkbed T/A HAQ Retail Ltd.
27 Old Gloucester Street London,

Yes. We use the Stripe by Shopify encryption method; your details are encrypted before the information transfers from your computer to our system. All stores powered by Shopify are PCI compliant by default so you can keep payment info and business data safe.

When shopping on the website you have two options: you can either checkout as a guest or create an account and log in to place your order. The benefit of creating an account is that you can simply login to review your order history and status.

Your username is your email address.

Simply click 'Forgot your password?'. Enter your email address and click ‘Submit'. We will then send you an email with a special link which will let you enter a new password. For security reasons, we never send out your password in an email.

We accept Visa, MasterCard, Delta, American Express and PayPal. We will take payment for your order when you place the order, this applies to items on a back order, pre-order or a longer delivery time scale.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

Yes. Please contact Customer Services to cancel or amend an order. If your item(s) have already been despatched, simply send it back to us following the returns procedure. If you wish to change an order, again, this is possible providing your order hasn't been dispatched from the warehouse. Please give Customer Services a call who will be able to assist you with your order. This does not affect your statutory rights.

No changes can be made to personalised items after an order has been placed. Orders for personalised items cannot be cancelled. Your statutory rights are not affected.

Yes. We sometimes advertise with other websites and publications, such as Magazines, and these promotions are open to everyone. However there are other “Discount voucher” websites which promote offer codes that often do not work, are out of date, or simply made up! We don't have control of these sites but if you find an offer code being promoted that isn't valid, please can you email the code, and a link to the site promoting it, to For all genuine codes please enter them into the 'Gift card or discount code' box on the checkout page. The value of the promotion will automatically be deducted from your shopping basket sub-total. Promotions are not available in conjunction with any other offers. Promotions are not available on sale items.

Standard delivery is free uk delivery will take up to 3 working days For more information about our Delivery options and for our international shipping on a few of our items please visit the Delivery Information page.

Standard Delivery takes up to 3 working days
Express Delivery takes up to 2 working days
Named Day Delivery gives you the available days when you checkout.
For the AM option this will be before 12pm on your specified day

Late deliveries could be due to a number of reasons. First check to see if your item has already been shipped. Log in to ‘my account' and click on ‘order status'. If it has left our warehouse, and you feel it's overdue please call Customer Services quoting your order number, on 033 3090 1081.

We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the despatch date. You can find our returns policy here.

To make returning unwanted items as easy as possible for you, we have a number of options available, all of which are completely free of charge. See our returns policy for details.

Current guidelines recommend that the upper bunk is not suitable for children under the age of six. This is due to the increased risk of falls, made worse with the low level of visibility at night that can be dangerous for children of any age. If this is a concern, it might be worth considering the use of a lamp or clip light to illuminate the ladder at night. This way your youngsters can climb down the ladder safely without falling.
Remember that while the bottom bunk is safe for younger children, babies and toddlers should sleep in their own separate cot to keep them safe.

As well as the ladder and rail spacing, it is also important to look at rail heights to ensure your child is not able to roll out of bed. All bunk bed safety rails should be at least 16 cm taller than the mattress to prevent falls.

Bunk beds that are sold in the UK must conform to the following British Standard: BS/EN 747:2012+A1. These current safety regulations require bunk beds to be manufactured with a solid structure and have no sharp edges or corners that may cause harm.

It’s important that the mattress fits the bed securely, and that the slats underneath are no less than 7.5 cm apart. The bunk bed safety rails should be on both sides, with a gap of 300 mm to allow access. Although some do come with a bunk bed rail extension, these guidelines are what is generally accepted for optimum safety.

The regulations on bunk bed rail height are strict about gaps in the construction, to ensure that a child can’t get stuck or slip between the rail and the mattress. The access ladder should be firmly fixed to the bed and the treads should be at least 3 cm wide and 20 cm apart.

Most UK small mattresses will fit a UK bunk bed. However, top bunks require a special, thinner mattress to maintain a safe height in relation to the guard rails. These top bunk mattresses should be no thicker than 17 cm as a general rule. We recommend looking at the instruction manual for the specific bed frame as some can be as low as 15cm.

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